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A journey that works for you
Plan mobility, medical and other travel support with your airline before you arrive.
Tell your airline about wheelchair support, help boarding, walking distance or mobility equipment. Confirm battery and handling requirements directly with the airline.
Identify yourself to your airline’s check-in team or an information desk on arrival. Allow additional time for the agreed assistance and security process.
Tell us about wheelchair dimensions, whether you can transfer to a seat, companions and luggage. Accessible vehicles require provider confirmation.
Request transportFor medical clearance, oxygen, travelling with assistance animals or other airline-specific arrangements, contact your airline before travel. Do not rely on a general enquiry as confirmation that assistance has been arranged.
For a question about airport facilities, send an enquiry and describe the practical support you need. Avoid sending detailed medical records through a general form.
Ask about airport assistanceYour airline knows your journey
For check-in counters, ticket changes, baggage allowances and current flight status.
Airline counters and office opening hours vary with flight operations. Ask your airline or the information desk for the correct location.
